Shipping Information

1. Does Hekuff ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

  • Cuba
  • Iran
  • Sudan
  • Syria


    2. How much does shipping cost?

    You can enjoy free shipping on orders over US$69.99. Otherwise, it costs US$8. 

    If you need express shipping (DHL), you could choose it at checkout, which costs US$29.99.

    PS. We have free shipping site-wide promotions during sale season. Stay tuned!

    3. How long will it take for my order to arrive?

    Total delivery time = processing time + shipping time

    (not including customs delays, weekends, holidays and any unforeseen circumstances) 

    Processing Time: 2-5 business days

    Premium Shipping Time: 7-20 business days

    Express Shipping (DHL) Time:  6-8 business days

    PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

    4. How can I track my order?

    Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at Please allow 1-2 business days for tracking information to be available.

    5. What if the package doesn’t arrive?

    If you don’t get your package 60 days after it was shipped, please contact us at We’ll either resent a new one to you or give you a full refund.